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The Rights Of Customers Moving House

If you’re looking to move house in Australia, like many other Aussies, chances are you’re looking for Pro Removals in Sydney or someone as good as them; someone to carry your precious things to your new place, someone you can trust not to break, lose, or, more cynically, steal your belongings.

Consumer Affairs Victoria gets a few hundred contracts annually about removalists, so they decided to spend some time to put together some helpful advice about making sure your move goes as smoothly as possible.

CA Victoria notes that, under Australian Consumer Law, all furniture removal companies, Pro Removals in Sydney included, are obligated to provide due care and skill, fit for any specified purpose, within the specific time set, or within a reasonable time frame, should the latter not be made.

They advise consumers to:

Do homework

Studying moving companies is a must, as making informed decisions about who’s going to move your stuff will ensure that things go smoothly. Go online, look up the company, find out what people are saying about them, and see what their history is. If family and friends have brushed up with removalists, don’t forget to ask them for info.

Go for accreditation

Industry bodies have standards, as well as examinations and thorough processing to ensure that any company that holds their accreditation, and their name, by extension, are reliable. As such, removalists accredited by industry bodies like the Australian Furniture Removers Association are better options, as they tend to be more reliable.

Read the fine print

Contracts need to be clear, with well-defined terms. You should also remember that you are, in no way, required to sign a contract, so if the contract’s lacking details, or have terms you don’t feel comfortable with, you don’t have to pick that company. Remember to ask whatever questions you have in mind, related to the contract and the company itself. If they don’t answer, or try to deflect, then that’s just another reason to find another moving company.

Make sure they’re insured

A good removalist company will make sure to do everything necessary so that insurance isn’t needed. A good company will have them anyway. The kicker is that this might not necessarily cover you or your things, so it’s a good idea to record everything in the move and have insurance, either from an authorised removalist, or from a third-party source.