Every business works hard to get good reviews. After all, no one likes seeing a bad king kong agency review or the like, because they reflect a failure in the business.
Here’s the thing, a few negative reviews are actually unavoidable for business; no one’s perfect after all. You can’t avoid a negative review popping up here and there, and that’s not a bad thing. A business can actually get some use out of negative reviews.
Today the vast majority of online shoppers look at product reviews, things like a king kong agency review, to make their purchasing decision. The number varies between studies, but it’s generally agreed to be at least 4/5ths. Notably, the vast majority of them also look for negative reviews.
Bad reviews show the failings and issues of a product, service, or organization. This means that people use them to prepare for a worst-case scenario. People feel that knowing what could possibly go wrong and how that would matter to them as a part of buying online.
On top of that, too many positive reviews, and/or a complete lack of negative reviews trip alarms in customers’ heads, as it feels fake and unreliable.
Responding to negative reviews is another important thing to note. A game plan is necessary to make the most of a negative review, and there is a myriad of ways to handle one. Wendy’s, for example, have taken advantage of them with spicy responses that made the brand’s Twitter go viral.
Negative reviews point out weaknesses in a business, organization, product, or service, so paying attention to them gives you a good idea of what issues need to be tackled. A review is only as negative as the issues it points out, after all.